We want you to be satisfied with your Ken-Tool purchase. This policy explains how to return an item bought on kentool.com and how refunds are handled. It applies to online purchases from this Website and is in addition to the Ken-Tool product warranty.
1. Return Window
You may request a return within 30 days of the delivery date. Requests made after 30 days may not be accepted, except where a product is covered under the Ken-Tool warranty (see Section 7).
2. Condition of Returned Items
To be eligible for a return, items must be unused, in resalable condition, and in their original packaging with all included parts and documentation. Items that show signs of use, wear, alteration, grinding, or heating are not eligible for return and may instead be evaluated under the warranty.
3. How to Start a Return
Before shipping anything back, contact us at sales@kentool.com or (330) 535-7177 with your order number and the item(s) you wish to return. We will provide return instructions and a return authorization. Returns sent without prior authorization may be refused or delayed.
4. Return Shipping Costs
If you are returning an item because it is defective, damaged, or we shipped the wrong product, Ken-Tool will cover the return shipping cost. For all other returns (for example, change of mind or ordering the wrong item), you are responsible for return shipping charges. We recommend using a trackable shipping method, as we cannot process a refund for a return we do not receive.
5. Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear. Original shipping charges are non-refundable except where the return is due to our error or a defective product.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at sales@kentool.com or (330) 535-7177. We will arrange a replacement or refund at no additional cost to you, including return shipping.
7. Relationship to the Ken-Tool Warranty
Separate from this return policy, all Ken-Tool products are warranted against defects in materials and workmanship for one year from the date of purchase. Warranty claims for items that have broken or worn out through normal wear, misuse, abuse, alteration, grinding, or heating will not be honored. Proof of purchase, including the purchase date, is required. To make a warranty claim, contact Ken-Tool at (330) 535-7177 or sales@kentool.com.
8. Non-Returnable Items
Certain items may not be eligible for return, including custom or special-order products and items marked as final sale. Any such exclusions will be noted on the product page or at checkout.
9. Questions
Questions about returns or refunds can be sent to sales@kentool.com or Ken-Tool, 768 E. North St., Akron, OH 44305, phone (330) 535-7177.