This Shipping Policy explains how Ken-Tool processes and ships orders placed on kentool.com (the “Website”). By placing an order, you agree to the terms below.
1. Liftgate Service
Certain large or heavy items ship by freight and may require liftgate service for delivery. This is not included in standard shipping rates and carries an additional charge. If your delivery location does not have a loading dock or forklift, please call for a shipping quote before placing your order.
2. Where We Ship
We ship only to addresses within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations. If we are unable to ship an item to your address, we will contact you.
3. Order Processing
Orders are typically processed within 1–2 business days after payment is received. Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed after 12:00 p.m. ET or on a weekend or holiday begin processing the next business day. All orders are subject to acceptance and verification before they ship.
4. Shipping Method & Delivery Times
Orders are shipped via FedEx. Once shipped, delivery within the contiguous United States typically arrives within 3–7 business days, depending on your location. Delivery times are estimates and are not guaranteed; transit times may be affected by carrier delays, weather, and other factors outside our control.
5. Shipping Charges
Shipping charges are calculated and displayed at checkout before you complete your order. Charges are based on the order and destination; a flat shipping rate may apply to qualifying orders. Any applicable sales tax is calculated separately at checkout.
6. Order Tracking
When your order ships, we will send a confirmation email to the address on your order. If a FedEx tracking number is available, it will be included so you can follow your shipment.
7. Incorrect Addresses, Undeliverable & Lost Packages
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Risk of loss passes to you upon our delivery of the package to FedEx. If your package is lost or arrives damaged, contact us promptly at sales@kentool.com or (330) 535-7177 and we will work with you and the carrier to resolve it.
8. Questions
Questions about shipping can be sent to sales@kentool.com or Ken-Tool, 768 E. North St., Akron, OH 44305, phone (330) 535-7177.